How is the buyback value calculated?

The buyback value of a model will depend on the condition of the device and its value in the used smartphone market. You can receive an instant obligation-free quote on our website.

If you wish to proceed with the sale you can lock in your buyback offer for 30 days. Our specialist team will confirm the buyback value after receiving and inspecting the device.

We have several condition descriptors that your device can fall under. Select the one that you feel best describes your device and get an instant quote

Like New: 

If ALL of the following are true:

  • 100% functional
  • There are no signs of use or scratches
  • No missing buttons (power, volume etc.)


If ALL of the following are true:

  • 100% functional
  • Normal wear and tear but no heavy cosmetic damage (No heavy or deep scratches)
  • Fully functional with no operational defects
  • No dead pixels or LCD white spots
  • No chips in front or back glass


If ANY of the following are true:

  • Heavy scratches on body and or glass (but no dead pixels or LCD white spots)
  • Small dents or dings
  • Device needs heavy cleaning or smells of smoke
  • Device has a minor, repairable fault

Cracked Glass:

If ALL of the following are true:

  • Works 100% and is fully functional
  • Front glass is cracked but REAR glass in intact
  • LCD is NOT damaged
  • Has never been wet and all buttons work


If your Display still turns on and IF ANY of the following are true:

  • The LCD screen is damaged
  • Heavy corner drop marks
  • Does not power on properly
  • Has physical defects in multiple locations.
  • The back of the phone is cracked/damaged


If ANY of the following are true:

  • Does NOT power on at all
  • Serious physical damaged / Bent frame
  • iCloud, MDM or DEP locked
  • Cannot connect to iTunes
  • Bad ESN / Financed IMEI
  • Logic board component failure sure as Audio IC, Touch IC
  • Face ID does not work

If you aren’t sure about the condition of your device or if you have any questions about our buyback service please give our customer service team a call. You can also pop into our shop in Cork City, call +353 21 206 7791 or email