If our specialist evaluation does not match your chosen condition, you will receive a new detailed offer with an option to accept or reject it.
Your instant online quote is calculated based on the condition of the device and is locked in for 30 days. Every device is checked by our specialist team upon arrival to confirm the working and physical condition before approving the sale.
If our specialist evaluation does not match your chosen condition, our team will provide you with our notes and any relevant photographs. You will receive a new offer by email and you have the option to accept or reject this new offer.
If your device is evaluated to match your chosen condition, we will accept your offer and pay out the buyback value straight away.
If you want to know more about how the buyback value is calculated you can read this article.